Exchange & Returns
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received an item in damaged condition or with a manufacturing defect or have been delivered a wrong product, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us over the phone or via email, we'll instruct you on how to proceed.
We will ensure shipment of the replaced item at the earliest possible with the shipping cost borne by you.
If the originally ordered item is no longer possible then we will request you to choose an alternate item and ship the same with the extra shipping cost to you. We will communicate with you at every point to make sure you are happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other amicable resolution as mutually agreed with you.
Money Back Assurance
Not satisfied with what you see? Get your money back!
If you need to return it for any reason, we are happy to give you a full refund within 15 days once we have received your item and that’s a Tassarika promise! After all, your satisfaction is our reward.
Our Return Policy
At Tassarika, your satisfaction is our priority. However, due to some unfortunate reason, you are not happy with the product then the following terms and conditions apply to arrive at a mutually agreeable decision.
- If an item you ordered does not meet your expectations, do write to us and we will be more than happy to assist you.
- We at Tassarika are dedicated to offering you the best product and of the best quality. However, to err is human and we are more than willing to resolve and rectify any error on our part.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item is damaged during transit.
- A manufacturing defect (however please be informed that exclusively handmade products have weaving & other irregularities that may not be counted under manufacturing defect).
- Or a wrong item delivered. (Item done on order may have slight variations in terms of color and design, thus will not be considered wrong)
Please note that not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the SKU No. You must email us about any damaged product with the SKU No. You must email us about any damaged items in your shipment within 48 hours of receiving your order.
Guidelines On Returns
- Email us first if you have a problem, on email@example.com.
- Kindly report your problem within 24 hours of receiving the item in question.
- A return is possible only if our team receives and approves your return request.
- Please do not send back an item before consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us. Please note that no credit or replacement shall be given on such items.
- Please report any and all problems associated with a single order/package delivery at the same time. Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
- Please be informed that as of now, we do not have an automated pickup option. Please return your items using registered courier services as advised in our return authorization mail to the following address and the courier charges will be borne by us.
E-19/23, Str No.43, 25 Feet Road. Chanakya Place
Uttam Nagar, New Delhi-110059
7. In case of item done on order - which means asking us to redo an unavailable or out-of-stock item - only damaged or defected item will be considered for return or exchange. Color and design variations will not be acceptable reasons for the same.
8. Please note that products on sale, applied with edging, worn, washed used or altered will not be considered for return or replacement.
9. The returned product will be examined to check what went wrong and preventive steps will be taken to avoid reoccurrence of the same.
As safe delivery to you is our responsibility, you will agree it is mutual. If something happens in transit and the package doesn't get delivered to us, we may not be able to help you. So please make sure to send the order to be returned, through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
Inspect The Order For Damage On Arrival
Please ensure that you are receiving what you ordered, in an acceptable condition. Do not accept orders where the outer packing is damaged or tampered with as we do not take responsibility for orders tampered with at the time of delivery. Please do verify the items’ quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, do not accept delivery of the order. Also lodge a proper complaint with the local office of the courier agency, so that we may pursue them.
Color & Description
- Please be informed that the product specifications (eg. length, color, handwork details, etc.) are indicative and may vary slightly.
- While every measure has been taken to accurately reproduce colors, there may be minor variations in color shade of the actual product because of the nature of the fabric, type of dyeing or due to differences in appearance due to lighting and digital photography. A customer is requested to place an order keeping in mind these minor variations
- We believe that customers are making a conscious choice, very well aware that colors seen on the monitor will be slightly different as compared to the actual saris ordered due to various reasons mentioned above. Please refer to product guidelines to get an idea of how different colored products may vary differently.
Missing Beads And Sequences
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off in spite of best handling and care.
Please note that it takes about 3-5 business days for all credits to be posted to a customer's credit card account and an additional 2 business days for the corresponding bank to actually post these to the customer's accounts from the date we process the credits. We kindly request customers to check these credits on their next credit card statement.